Find answers to common questions about our products and services
Most orders ship within 24 hours of purchase. Delivery times vary by location:
You'll receive a tracking number via email once your order ships.
Yes! We offer free standard shipping on orders over $150 within the continental United States. Alaska, Hawaii, and international orders may have additional charges.
Absolutely! Once your order ships, you'll receive an email with a tracking number. You can track your package directly through the carrier's website or contact us for assistance.
We offer a 30-day return policy on most unused parts in original packaging. To qualify for a return:
Contact us to initiate a return and receive a Return Authorization (RA) number.
If we sent the wrong part, we'll make it right immediately at no cost to you. Contact us within 48 hours of delivery, and we'll arrange for a replacement to be shipped and provide a prepaid return label for the incorrect item.
We stand behind the quality of our products. If you receive a defective part, contact us immediately. We'll work with you to determine if it's a warranty issue with the manufacturer or arrange for a replacement. Most parts come with manufacturer warranties ranging from 1-3 years.
Each product listing includes compatibility information. You'll need to know:
If you're unsure, contact us with your VIN number, and we'll verify fitment before you order.
We carry both OEM (Original Equipment Manufacturer) and premium aftermarket parts. Each product listing clearly indicates whether it's OEM, OEM-equivalent, or performance aftermarket. We only stock parts from reputable manufacturers that meet or exceed OEM specifications.
While we don't offer installation services directly, we provide free technical support and installation guidance. We can also recommend qualified diesel mechanics in your area for professional installation.
Yes! Our team includes certified diesel technicians who can help diagnose common Powerstroke issues. Contact us with your symptoms, diagnostic codes, and vehicle information, and we'll help identify the problem and recommend the right parts.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for large orders. All transactions are secured with SSL encryption.
Yes! We offer volume discounts for bulk orders and wholesale accounts for professional shops and fleet managers. Contact us for a custom quote on orders of 10+ units or to set up a wholesale account.
Our prices are already competitive, but we're willing to work with you on large orders or if you find a lower price elsewhere. Contact us and we'll do our best to match or beat verified competitor pricing.
Absolutely! If you need a specific part that's not in our current inventory, we can special order it for you. Use our contact form or call us with the part number or description, and we'll provide a quote and estimated delivery time.
Special order lead times vary by manufacturer and part availability, typically ranging from 3-10 business days. We'll provide an estimated delivery date when you place your order and keep you updated throughout the process.
Our team is here to help! Contact us and we'll get back to you promptly.